Docville Pro Privacy Policy
Last Updated: 24 August 2026
Docville Healthcare Pvt. Ltd. ("Docville", "we", "us", or "our") respects your privacy
and is committed to protecting the personal and sensitive information that you provide
when using the Docville Pro mobile application ("App").
This Privacy Policy explains how Docville Pro accesses, collects, uses, stores,
protects, shares, retains, and deletes personal and sensitive user information.
This Privacy Policy applies specifically to the Docville Pro mobile application and
its related services, features, websites, and healthcare-related functionality.
1. About Docville Pro
Docville Pro is a healthcare application designed to support healthcare professionals
with healthcare-related workflows and services, including appointment management,
teleconsultation, patient-related information, communication, and supported
Bluetooth-connected medical devices.
Depending on the features available in a particular version of the App, Docville Pro
may support connectivity with compatible medical hardware, including digital
stethoscope devices and ECG devices where supported.
Some features require compatible external hardware. The availability and functionality
of hardware-related features may depend on the compatible device, device manufacturer,
Android version, Bluetooth capabilities, and other technical requirements.
2. Information We Collect
We collect and process only information that is reasonably necessary to provide,
maintain, secure, and improve the functionality of Docville Pro.
2.1 Account and Authentication Information
When you create or access an account, we may collect information required to
authenticate your account, including:
- Mobile phone number
- One-time password (OTP) authentication information
- Account identifier
- User role and account status
- Information necessary to maintain your authenticated session
Phone numbers and authentication information are used to securely authenticate
users and provide access to the appropriate account and application functionality.
2.2 Profile and Professional Information
Depending on the account and functionality provided, we may process information
associated with your professional profile and account, which may include:
- Name
- Professional information
- Contact information
- Profile information
- Account status
- Information entered or maintained through the App
2.3 Patient and Healthcare Information
Because Docville Pro is a healthcare application, information processed through the
App may include personal and sensitive healthcare information necessary for the
healthcare services and workflows provided by the App.
Depending on the features used, this may include:
- Patient name and identifying information
- Patient contact information
- Appointment information
- Healthcare-related records entered or managed through the App
- Clinical information provided for healthcare purposes
- Medical observations and measurements
- Information generated through supported medical-device functionality
- Other healthcare information necessary for the requested service
Healthcare information is processed only for legitimate healthcare-related purposes
and to provide the functionality requested through the App.
2.4 Bluetooth and Medical Device Information
Docville Pro may use Bluetooth functionality to connect to compatible external
medical devices.
Supported functionality may include connectivity with compatible digital
stethoscopes and, where supported, ECG devices.
When a supported medical device is connected, the App may receive information
generated or transmitted by that device for the purpose of providing the relevant
healthcare functionality.
Depending on the connected device and supported functionality, this information
may include audio/auscultation recordings, ECG recordings or measurements, device
status information, device identifiers, connection information, and related
technical information.
Bluetooth access is used to establish and maintain the connection between the App
and compatible medical hardware and is not used for unrelated advertising or
profiling purposes.
2.5 Microphone and Audio Information
Docville Pro may request microphone access when microphone functionality is required,
including during video or audio consultations and when using supported medical
devices that transmit audio information.
Audio information is used only for the relevant feature for which microphone or
audio access has been requested.
The App does not activate the microphone for unrelated purposes without the
appropriate device permission and feature interaction.
2.6 Camera Information
If a feature requires camera access, Docville Pro may request camera permission.
Camera access may be used for video consultations, communication, or other
healthcare-related functionality made available through the App.
Camera access is used only when required by the relevant feature and subject to
the permissions provided by the user.
2.7 Location Information
Docville Pro may request device location permission when required for Bluetooth
device discovery, connectivity, or other functionality that technically requires
location-related Android permissions.
Where location access is requested, it is used only for the functionality for which
the permission is required.
Docville Pro does not use device location information for unrelated advertising,
selling user profiles, or location-based profiling.
2.8 Device and Technical Information
We may automatically receive limited technical information necessary to operate,
secure, troubleshoot, and improve the App.
This may include:
- Device model
- Operating system and version
- Application version
- Device configuration information
- Network-related technical information
- Crash and diagnostic information
- Application performance information
- Security and authentication-related information
2.9 Notifications
Docville Pro may use push notification services to send relevant application
notifications, including appointment notifications, account-related notifications,
consultation notifications, security notifications, and other service-related
messages.
Notification-related technical identifiers may be processed by the notification
service used by the App to deliver notifications to the appropriate device.
3. How We Use Information
We may use personal and sensitive information for the following purposes:
- Creating and managing user accounts
- Authenticating users through OTP and other security mechanisms
- Providing healthcare-related application functionality
- Managing appointments
- Supporting video and audio consultations
- Connecting compatible medical devices
- Processing supported stethoscope and ECG information
- Supporting communication between authorized users
- Providing notifications and service messages
- Maintaining application security
- Detecting and preventing unauthorized access
- Troubleshooting technical problems
- Improving application reliability and performance
- Maintaining application functionality
- Complying with legal and regulatory requirements
4. Healthcare and Medical Data
Healthcare information is treated as sensitive information.
Strict Data Use Limitations: Under no circumstances do we use, share, or sell sensitive personal or healthcare information for advertising, marketing, or to data brokers. Furthermore, health and medical data processed by Docville Pro is never shared with third parties for credit, lending, or insurance profiling purposes.
We use healthcare-related information only to provide or support the healthcare
functionality requested through Docville Pro, to maintain the service, to protect
the security of the service, or where otherwise permitted or required by applicable
law.
We do not use health information for unrelated advertising or sell personal health
information to advertisers or data brokers.
5. Sharing of Information
We do not sell personal or sensitive user information.
Information may be shared or made accessible only where necessary to provide the
requested services, operate the App, maintain security, or comply with legal
requirements.
Depending on the functionality used, information may be processed by trusted
service providers that provide technical infrastructure or services on our behalf.
These providers are required to process information only for the purposes for
which they are engaged and subject to appropriate contractual or technical
protections.
Information may also be disclosed:
- When required by applicable law or legal process
- To protect the rights, safety, and security of users or Docville
- To prevent fraud, abuse, or unauthorized access
- When necessary to provide a service specifically requested by the user
- With appropriate authorization or consent where required
6. Third-Party Services
Docville Pro may rely on third-party technology and service providers to support
authentication, notifications, communication, hosting, analytics, application
operation, security, and other technical services.
Docville Pro relies on trusted third-party technology and service providers to support authentication, notifications, communication, hosting, and security. To provide these features, our application integrates the following services:
- Google Firebase: Used for secure account authentication, push notifications, and essential application infrastructure.
- Jitsi: Used to facilitate secure, encrypted video and audio teleconsultations.
These third-party service providers process limited information necessary to provide their respective services and are subject to their own strict privacy policies and applicable legal requirements.
Third-party service providers may process limited information necessary to provide
their respective services. Their processing may also be subject to their own privacy
policies and applicable legal requirements.
7. Authentication Services
Docville Pro may use Firebase Phone Authentication or related authentication
infrastructure to support secure account authentication through mobile phone numbers
and OTP verification.
Authentication information is used to verify the user's identity and provide secure
access to the appropriate account.
8. Video and Audio Consultation Services
Docville Pro may provide video or audio consultation functionality using
communication technology, including Jitsi-based technology where applicable.
When a user participates in a consultation, audio, video, and related technical
information may be transmitted to provide the consultation service.
Users should avoid sharing information that is not necessary for the consultation.
9. Data Security
We take reasonable technical and organizational measures to protect personal and
sensitive information against unauthorized access, alteration, disclosure, loss,
or destruction.
Where appropriate, information is transmitted using encrypted connections such as
HTTPS/TLS.
Access to sensitive information is restricted to authorized systems, personnel,
or service providers who require such access to perform their responsibilities.
However, no electronic transmission or storage system can be guaranteed to be
completely secure.
10. Data Retention
We retain information only for as long as reasonably necessary to provide the
services, maintain legitimate business and operational requirements, comply with
legal or regulatory obligations, resolve disputes, enforce agreements, and protect
the security of our systems.
The retention period may vary depending on the type of information and the purpose
for which it was collected.
When information is no longer required and there is no legal or legitimate reason
to retain it, it will be deleted, anonymized, or securely disposed of as appropriate.
11. Account Deactivation and Account Deletion
Docville Pro provides users with functionality to request account deactivation or
account deletion.
As per Doctors` requrirements if they require previous history of the patient for their current and future diagnosis they will require the data of the preious doctors who have treated the patients as that will help the current doctor what will fit best for the patients
Account deactivation may make an account inactive and prevent normal access to the
App.
Account deletion is different from account deactivation. When a user submits a
valid account deletion request, we will process the deletion of the account and
associated personal information in accordance with our deletion procedures and
applicable legal obligations.
Certain information may need to be retained where required by law, for legitimate
legal obligations, security purposes, fraud prevention, dispute resolution, or
other legally permitted purposes. Such information will be retained only for the
period required or permitted by applicable law.
Users can access the account deletion facility through the App or through the
dedicated Docville Pro account deletion page.
Users may request account deletion without having the application installed by visiting:
https://docville.in/delete-account-pro
Users can access the account deletion facility directly through the App settings. Additionally, users may request complete account and data deletion at any time, without having the application installed, by visiting our dedicated deletion portal:
Docville Pro Account Deletion
12. Children's Privacy
Docville Pro is intended for healthcare and professional use and is not directed
toward children as its primary audience.
We do not knowingly collect personal information from children for purposes
unrelated to the healthcare services provided by the App.
If you believe that information belonging to a child has been collected improperly,
please contact us so that we can investigate and take appropriate action.
13. User Responsibilities
Users are responsible for maintaining the security of their account credentials,
OTP information, and devices used to access Docville Pro.
Users should not share their authentication information with unauthorized persons.
Users should also use only compatible and appropriately authorized medical devices
with the App.
14. Medical Device Disclaimer
Certain Docville Pro features may depend on compatible external medical devices,
including supported digital stethoscopes and ECG devices.
The availability of these features does not mean that every medical device is
compatible with Docville Pro.
Users must follow the instructions and safety requirements provided by the relevant
medical device manufacturer.
Docville Pro is intended to support healthcare workflows and does not replace the
professional judgment of a qualified healthcare professional.
Healthcare professionals remain responsible for reviewing information and making
appropriate clinical decisions.
Docville Pro is not intended to independently diagnose, treat, cure, or prevent any disease or medical condition.
The application provides tools and information support for qualified healthcare professionals.
All medical decisions remain the responsibility of licensed healthcare professionals.
15. Permissions
Depending on the functionality used, Docville Pro may request permissions including:
- Bluetooth access for compatible medical devices
- Location access where required for Bluetooth functionality
- Microphone access for audio and consultation functionality
- Camera access for video consultation functionality
- Notification permissions for service notifications
- Other permissions that are necessary for specific application features
Permissions are requested only when required by a feature and are subject to the
permissions granted by the user through the Android operating system.
Depending on the functionality used, Docville Pro requests specific Android device permissions to operate correctly. These permissions are requested only when required by a feature and are subject to your consent:
- Bluetooth (BLUETOOTH_SCAN, BLUETOOTH_CONNECT): Required to discover and connect with compatible medical devices.
- Location (FINE_LOCATION / COARSE_LOCATION): Required by the Android operating system to scan for Bluetooth Low Energy (BLE) medical devices. We do not track your physical location.
- Microphone (RECORD_AUDIO): Required for audio teleconsultations and transmitting audio from digital stethoscopes.
- Camera (CAMERA): Required for video teleconsultations.
- Notifications (POST_NOTIFICATIONS): Required to send appointment alerts and relevant service messages.
16. Data Accuracy
We take reasonable steps to maintain accurate information within our systems.
However, healthcare professionals and authorized users are responsible for
verifying information before relying on it for healthcare-related decisions.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the App,
our services, applicable laws, or our data practices.
When changes are made, the updated version will be published on this page and the
"Last Updated" date will be changed accordingly.
Users are encouraged to review this Privacy Policy periodically.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the
handling of your personal information, please contact us.
Docville Healthcare Pvt. Ltd.
Email:
support@tech.docville.in
General Support:
care@docville.in
Website:
https://docville.in
19. Related Docville Pro Pages
Last Updated: 24 August 2026
© 2026 Docville Healthcare Pvt. Ltd. All rights reserved.
