Docville Pro Account Deletion
Account Deletion Request
Docville Healthcare Pvt. Ltd. provides healthcare
professionals and authorized users with the ability
to request deletion of their Docville Pro account.
Docville Pro is an internal healthcare application
used by authorized healthcare professionals who have
been verified and onboarded by Docville Healthcare
Pvt. Ltd.
If you no longer wish to use Docville Pro and would
like to request deletion of your account, you may
submit a deletion request using the email address
provided below.
1. How to Request Account Deletion
To request deletion of your Docville Pro account,
send an email to:
support@tech.docville.in
Please use the following subject:
Docville Pro Account Deletion Request
To help us verify that the request is being made by
the authorized account holder and to prevent
unauthorized deletion requests, please provide:
- Your registered mobile number.
- Your name as registered with Docville.
- Your Docville Pro account information, where applicable.
- The email address associated with your request, where applicable.
Do not include unnecessary patient medical information,
clinical notes, prescriptions, treatment information,
or other sensitive patient information in the
deletion request email.
2. What Happens When You Request Deletion?
When a deletion request is received, Docville will
first verify the request and confirm that it was made
by or on behalf of the authorized account holder.
Once the request has been verified, the associated
Docville Pro account will be deactivated. Deactivation
disables account access and prevents the healthcare
professional from continuing to use the account while
the deletion request is being processed.
Deactivation is an immediate account-access control
and is separate from the subsequent deletion of
personal account information.
During the deletion process, Docville will review the
information associated with the account and determine
which information can be deleted and which information
must be retained for legitimate healthcare, legal,
regulatory, security, or record-keeping purposes.
Where information is no longer required and is eligible
for deletion, it will be removed as part of the
account deletion process.
3. Account Deactivation During Deletion Processing
After a valid deletion request has been verified,
the Docville Pro account will remain inactive while
the deletion request is being processed.
During this period:
- The healthcare professional will not be able to access the Docville Pro account.
- The account will remain in an inactive state.
- New login attempts will not provide access to the account.
- The account will remain unavailable while required data separation and deletion activities are completed.
- Information that is no longer required will be processed for deletion.
Account deactivation does not mean that the account
information has already been permanently deleted.
It prevents account access while the deletion process
is completed.
4. Healthcare and Patient Records
Docville Pro is a healthcare application. Healthcare
professionals may use the application in connection
with patient consultations, clinical notes,
prescriptions, treatment records, and other
healthcare-related activities.
Patient healthcare information and historical clinical
records may need to remain available after a healthcare
professional stops using Docville Pro.
Such information may be necessary for:
- Continuity of patient care.
- Future healthcare consultations.
- Medical record keeping.
- Patient safety.
- Legal requirements.
- Regulatory requirements.
- Security and fraud prevention.
- Dispute resolution.
- Other legitimate healthcare purposes.
For these reasons, deleting a healthcare professional's
Docville Pro account does not necessarily mean that
historical patient healthcare records will be deleted.
Retention of required healthcare records does not mean
that the healthcare professional's Docville Pro account
remains active or accessible.
5. Separation of Personal Account Information from Healthcare Records
During the deletion process, Docville will take
reasonable steps to separate the healthcare
professional's personal account information from
healthcare and patient records that are required to
remain available.
Where reasonably possible and appropriate, information
that identifies the former healthcare professional may
be removed, anonymized, de-identified, or separated
from retained historical healthcare records.
This process is intended to allow required healthcare
records to remain available for legitimate healthcare
and record-keeping purposes without keeping the former
healthcare professional's account active.
Where technical or legal requirements require certain
links between historical records to remain temporarily
or permanently, those links may be retained to the
extent reasonably necessary for the applicable
healthcare, legal, regulatory, security, or
record-keeping purpose.
6. Information That May Be Deleted
Following verification of a deletion request, Docville
will review the personal information associated with
the Docville Pro account.
Depending on the circumstances and applicable
retention requirements, information that is no longer
required may include:
- Personal account profile information.
- Account authentication information that is no longer required.
- Account access information that is no longer required.
- Device or account identifiers that are no longer required.
- Personal contact information that is no longer required.
- Other personal account information that is not required to be retained.
Information that is subject to a legitimate retention
requirement will not be deleted solely because an
account deletion request has been submitted.
7. Account Deletion and Healthcare Record Retention
Account deletion and healthcare record retention are
treated as separate processes.
Deleting the healthcare professional's account does
not automatically delete patient records, consultation
records, clinical notes, prescriptions, treatment
records, or other healthcare information that must be
retained.
This approach helps ensure that historical healthcare
information is not lost when a healthcare professional
stops using Docville Pro and that authorized healthcare
professionals can continue to access records where
necessary for legitimate healthcare purposes.
8. Deletion Processing Period
Account deletion requests are processed after
verification of the request and the identity of the
account holder.
The deletion process may take up to 90 days
from the date the deletion request is verified.
The 90-day processing period may be required to review
the account, separate personal account information from
retained healthcare records, resolve applicable data
dependencies, and complete the deletion of information
that is no longer required.
During the processing period, the account will remain
inactive and the healthcare professional will not have
access to the Docville Pro account.
Where applicable, the processing period may be completed
earlier than 90 days if the required verification,
separation, and deletion activities have been completed.
9. Completion of the Deletion Request
Once the applicable deletion and data-separation
activities have been completed, Docville will delete
personal account information that is no longer required
to be retained.
Information that must continue to be retained for
legitimate healthcare, legal, regulatory, security, or
record-keeping purposes may remain in the system.
Retained information will be limited to what is
reasonably required for the applicable purpose and,
where reasonably possible and appropriate, identifying
information relating to the former healthcare
professional will be removed, anonymized, or separated
from retained records.
Once the deletion process has been completed, Docville
may send a confirmation email to the email address
associated with the deletion request or account,
where applicable.
10. Data Used for Service Improvement and Analytics
Docville may use appropriately protected, aggregated,
anonymized, or de-identified information for legitimate
purposes such as service improvement, operational
analysis, quality improvement, research, and development
of healthcare technology.
Such processing is subject to applicable legal and
regulatory requirements and appropriate safeguards.
Personal healthcare information is not sold to
advertisers or data brokers.
11. Security and Protection of Retained Information
Information retained as part of healthcare,
legal, regulatory, security, or record-keeping
requirements remains subject to the security and
access controls applicable to the Docville platform.
Access to retained healthcare information is limited
to authorized users and legitimate operational,
healthcare, legal, regulatory, security, or
record-keeping purposes.
12. Privacy and Support Contact
For account deletion requests, privacy questions,
or Docville Pro application support, contact:
support@tech.docville.in
General company enquiries can be sent to:
care@docville.in
13. Privacy Policy
For complete information about how Docville Pro
collects, uses, shares, protects, retains, and deletes
information, please read the Docville Pro Privacy Policy:
https://docville.in/privacy-policy-pro
14. Important Information About Account Deletion
Submitting an account deletion request permanently
disables access to the Docville Pro account once the
request has been verified and the account has been
deactivated.
A deletion request does not authorize the deletion of
patient healthcare information or other information
that Docville is required or permitted to retain for
legitimate healthcare, legal, regulatory, security, or
record-keeping purposes.
If you believe that information has been retained
incorrectly or you have questions about the status of
your deletion request, please contact Docville Pro
Support using the contact information below.
15. Company Information
Docville Healthcare Pvt. Ltd.
Website:
https://docville.in
Docville Pro Support:
support@tech.docville.in
General Company Contact:
care@docville.in
